1. Introduction

DigitalAge Learning CIC ("we", "us", "our") is a Community Interest Company registered in England and Wales, company number 17237597, registered office at Dalton House, 60 Windsor Avenue, London, SW19 2RR. We are registered with the Information Commissioner's Office (ICO).

This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it. It applies to anyone who contacts us, signs up to our sessions, volunteers with us, or otherwise shares personal data with us, whether through this website, by phone, by email or in person.

2. The personal data we collect

We collect only the data we need to run our services well. Depending on how you interact with us, this may include:

• Name, email address and phone number, given through our contact form, sign-up form, or when registering for a drop-in clinic, workshop or course
• Details of the enquiry or message you send us
• Attendance and basic progress records for participants in our sessions
• Volunteer and staff records, including DBS check outcomes, where someone applies to volunteer or work with us
• Information shared with us by a family member, carer or professional referring someone to our services

We do not knowingly collect special category data (such as health information) unless it is shared with us directly and is necessary for safeguarding or for providing appropriate support, in which case it is held in line with our safeguarding policy and the additional protections required by data protection law.

3. How we use your data, and our lawful basis

We use personal data to respond to enquiries, to organise and run our drop-in clinics, workshops and courses, to keep participants and volunteers safe, and to report to funders and partners in anonymised or aggregated form. Under UK GDPR, we rely on these lawful bases:

• Your consent
  When you register for a session or volunteer with us, you're giving us permission to use your data for that purpose.
• Legitimate interests
  We process data to run our services effectively, respond to enquiries, and improve delivery. We don't do anything with your data that you wouldn't reasonably expect.
• Legal or safeguarding requirements
  We must keep records by law, for example DBS checks for volunteers or safeguarding documentation to protect people in our care.

We do not use your data for automated decision-making or profiling. We never sell, rent or share personal data with third parties for marketing purposes.

4. Who we share data with

We may share data with trusted third parties who help us deliver our services, such as DBS-checking providers, IT and email service providers, and venue partners, strictly for the purpose of running our sessions. We may share anonymised or aggregated data (for example, the number of people attending a course) with funders and partners for reporting purposes. We do not share identifiable personal data with funders without your consent unless required by law.

5. Data retention

We keep personal data only for as long as necessary. As a general guide: enquiry and sign-up data is kept for up to 12 months unless you ask us to delete it sooner; attendance records are kept for as long as needed for funder reporting, normally up to 3 years; and volunteer or DBS records are kept in line with statutory requirements and our safeguarding policy. Data no longer needed is securely deleted or anonymised.

6. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure, including restricting access to those who need it to do their role.

7. Cookies and local storage

This website does not use tracking or advertising cookies, and does not store any personal information in your browser.

8. Your rights

Under UK GDPR, you have the right to be informed about how your data is used, and the right to access, rectify, erase or restrict the personal data we hold about you, the right to object to our use of it, and the right to data portability. To exercise any of these rights, contact us using the details below.

If you are unhappy with how we have handled your data, you may complain to us in the first instance, or directly to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

1. Our safeguarding commitment

DigitalAge Learning CIC is committed to safeguarding and promoting the welfare of all participants, volunteers and staff. We take our responsibility seriously and have robust policies and procedures in place to prevent harm, abuse and exploitation. This applies to everyone we work with, regardless of age, ability, gender, race, religion, sexual orientation or any other characteristic.

2. Our safeguarding measures

• All staff and volunteers are enhanced DBS-checked before working with us
• We provide safeguarding training to all staff and volunteers
• We have a clear safeguarding policy and procedures for reporting concerns
• We maintain confidential records and handle sensitive information securely
• We work with external partners to follow statutory guidance and best practice

3. If you have a safeguarding concern

If you have any concerns about the safety or welfare of a participant, volunteer or staff member, or if you have experienced abuse or inappropriate behaviour, please contact us immediately.

Your concern will be taken seriously and handled confidentially. We will follow safeguarding procedures and, where necessary, report to relevant authorities. You can contact us by phone, email or in person. If you believe there is immediate danger, please contact the police on 999.

4. Our safeguarding lead

Our Designated Safeguarding Lead is Kajetan Kozub, Founder and Director. All staff and volunteers know how to contact him with concerns or questions. If you need to report a safeguarding concern, he is available to listen and provide support.

1. How accessible this website is

DigitalAge Learning CIC supports older adults to build digital confidence, so accessibility matters to everything we do. This statement applies to dal.org.uk. We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. As a small organisation, we are not legally required to publish an accessibility statement, but we have chosen to do so as good practice.

We have built this site with keyboard-friendly navigation and reduced motion for users who prefer it.

2. What we know is not yet fully accessible

We have not yet had this website independently audited against WCAG 2.2 AA, and some areas may not fully meet the standard. If you find something that does not work for you, please tell us and we will fix it.

3. What we are doing to improve accessibility

We review this website on an ongoing basis and will correct accessibility issues as we become aware of them. We welcome feedback at any time, not just where something fails to meet the standard.

4. Feedback and contact information

If you find any part of this website difficult to use, or you need information in a different format, please let us know.